Tell us what happened
Complaints and concerns
If something has gone wrong, tell us. Raising a concern will not affect the care you receive.
How to contact us
Call 01264 400749, email info@your-caresupport.com or write to YourCare Support Ltd at Unit 17, Walworth Enterprise Centre, Duke Close, West Way, Andover, SP10 5AP.
Please explain what happened, when it happened and what you would like us to do. You can ask somebody you trust to help you raise the concern.
What happens next
We will listen, record the concern and explain who will respond. If there is an immediate safety risk, we will act on that first.
We will explain the next steps and when you can expect a response.
Urgent safety concerns
If somebody is in immediate danger, call 999. A complaint form is not an emergency service.